SHIPPING AND RETURN POLICY
We ship orders across most regions in India. Confirmed orders will be shipped via First Flight Courier service within 4-7 working days. In case the courier service is not available for any location, the order will be shipped through Speed Post/Registered Post.
Tracking your orders
To track your order, please email us at firstname.lastname@example.org with your order number and requested details.
Cancellation of orders
Kindly note that cancellations can only be made within 24 hours of confirming an order. In order to cancel, an email needs to be sent to email@example.com with the order number within 24 hours of order confirmation. A cancellation fee of 10% is applicable on the total invoice value and the balance amount will be returned. Note that it is the company’s decision to accept or deny the cancellation request.
Once a delivery has been made, an email confirmation will be sent to your registered email confirming that your order has been delivered.
Due to the nature of the product, no returns are accepted on this product. We regret the inconvenience.
Delay in deliveries
Delays may happen due to conditions or circumstances beyond our control, which may include situations arising out of strikes, fire, arson, riots, earthquakes, floods, etc. However, at the time of delivery, when the recipient of the goods is not at home, if the address is incorrect or has been changed, we will take maximum efforts to deliver it. Kindly note that our maximum liability is limited to the refund of the purchase price in case of non-delivery, only if the error is on the part of Matcha Culture. Incase of wrong delivery address, kindly intimate us within 24 hours, or the order will be canceled with no refund.Any charges borne for repeat delivery attempts to a new address will be borne by the customer, with no change in the product.
Personalised message with deliveries
Yes, you can send your personalized message/greetings along with your gifts. Just type in your message in the message box in the order form. Your message will be printed and sent along with the gift.